Terms of Service

These terms of service govern your use of Jennifer Green Health & Wellness services and website. By accessing our services, you agree to comply with these terms and our commitment to providing safe, effective healthcare.

1. Quality, Safety & Patient Experience

We are committed to delivering high-quality, safe healthcare services that prioritize patient experience and wellbeing. All treatments are provided by qualified practitioners registered with relevant professional bodies including the Health and Care Professions Council (HCPC) where applicable.

2. Respect, Dignity & Inclusion

We provide services without discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. All patients are treated with dignity and respect in accordance with NHS Constitution values.

3. Regulatory Compliance

Our services comply with the NHS Act 2006, Health and Social Care Act 2012, Care Quality Commission (CQC) standards, and all relevant professional body requirements. We maintain appropriate registrations and adhere to continuing professional development requirements.

4. Confidentiality & Data Protection

We strictly adhere to UK GDPR, Data Protection Act 2018, and NHS Information Governance standards. Patient confidentiality is paramount, and we maintain secure systems for processing and storing health information. See our Privacy Policy for detailed information on data handling.

5. Patient Rights & Responsibilities

Your Rights: Access to safe, effective treatment; respect for privacy and dignity; informed consent; access to your health records; and the right to complain about services.

Your Responsibilities: Attend appointments punctually; provide accurate health information; follow treatment plans; treat staff with respect; and give 24 hours' notice for cancellations.

6. Scope of Services & Limitations

We provide complementary healthcare services including physiotherapy, osteopathy, massage therapy, and wellness treatments. We do not provide emergency medical care, prescription medications, or primary healthcare services. For medical emergencies, contact 999 or your GP.

7. Clinical Governance & Accountability

We maintain robust clinical governance frameworks including regular audits, incident reporting, and continuous improvement processes. All practitioners maintain professional indemnity insurance and follow evidence-based practice guidelines.

8. Safeguarding

We are committed to safeguarding children and vulnerable adults. All staff are trained in safeguarding procedures and will report concerns to appropriate authorities in accordance with local safeguarding policies and mandatory reporting obligations.

9. Informed Consent

Before treatment, we will explain the nature, benefits, risks, and alternatives to proposed treatments. Your consent will be obtained and documented. You have the right to withdraw consent at any time.

10. Professional Standards

All practitioners maintain registration with relevant professional bodies and adhere to their codes of conduct. We participate in continuing professional development and maintain competency through regular training and supervision.

11. Complaints & Feedback

We welcome feedback and operate a formal complaints procedure. Initial concerns should be raised with your practitioner or our practice manager. If unresolved, complaints may be escalated to relevant professional bodies or the Parliamentary and Health Service Ombudsman.

12. Insurance & Indemnity

We maintain comprehensive professional indemnity insurance through reputable providers. Public liability insurance covers premises and activities. Insurance details are available upon request.

13. Payment & Financial Terms

Payment is due at the time of service unless alternative arrangements are agreed. We accept cash, card payments, and some insurance schemes. Cancellation fees may apply for appointments cancelled with less than 24 hours' notice.

14. Access & Equality

We are committed to providing accessible services and making reasonable adjustments for patients with disabilities. If you require specific accommodations, please inform us when booking your appointment.

15. Record Keeping

Patient records are maintained securely for periods specified by professional body requirements and legal obligations. You have the right to access your records and request corrections to inaccurate information.

16. Termination of Services

Either party may terminate the therapeutic relationship with reasonable notice. In cases of inappropriate behavior or non-compliance with treatment plans, we reserve the right to discontinue services immediately while ensuring appropriate care transition.

17. Dispute Resolution

We aim to resolve disputes through discussion and mediation. UK law governs these terms, and disputes will be resolved through English courts.

18. Contact Information

Jennifer Green Health & Wellness
615 Smithdown Road, Liverpool L15 5AG
Tel: 0151 734 5909
Email: info@jennifergreen.co

Last updated: 19 April 2026